Last Updated: 20th August 2025
Scope and Compliance
This policy applies to all users of borneotwitchers.com, including compliance with: Brunei’s Personal Data Protection Order (PDPO) 2013 and EU General Data Protection Regulation (GDPR) (for EU residents)
Information We Collect:
1. Personal Data
Identifiers: Name, Email, Phone, Passport (for tours)
Payment Data: Processed via PCI-DSS compliant gateways
Special Requests: Dietary/accessibility needs
2. Automated Tracking
Google Analytics: Anonymised IPs, aggregated usage data
Facebook Pixel: Tracks ad performance (opt-in required for EU users)
Cookies: Essential (session cookies) and optional (marketing cookies)
Legal Bases for Processing (GDPR)
Purpose Legal Basis.
Booking fulfilment: Contractual necessity.
Visa processing legal obligation based on Brunei Darussalam’s law. Fraud prevention: Legitimate interest.
For EU Users (GDPR)
Right to Erasure: You may request the deletion of all personal data. Object to Processing: Opt out of profiling/tracking. To exercise your rights, email us at borneotwitchers@gmail.com with proof of identity.
Cookie Policy & Consent
We use strictly necessary cookies for example: booking sessions, Analytics Cookies (Google Analytics): Optional, anonymised Marketing Cookies (Facebook Pixel): Disabled by default for EU users.
International Data Transfers
Your data may be transferred outside Brunei to Service Providers (e.g., hotels, cloud servers)
Payment Processors (e.g. Pocket)
We ensure safeguards of GDPR Standard Contractual Clauses (SCCS) and Brunei PDPO’s adequacy decisions Payment Processors (Future)
If you pay via third-party gateways (e.g. Pocket), their privacy policies apply. We do not store your full payment details. For breach notification for EU users, it will be notified within 72 hours of a data breach.
Policy Updates
We will notify users of changes via: website banners for major updates or emails.
You may contact us through the form on this website or by visiting us at our head office. Kindly make booking a day in advance:
Borneo Twitchers Tours and Travel Sdn Bhd
📧 Email: borneotwitchers@gmail.com
📍 Address: No.5, 2nd Floor, Kompleks Zainuddin, Simpang 11, Jln Berakas, Kg Anggerek Desa BB3513, Brunei Darussalam
☎ Phones: +673 727 3453/ +673 272 7272